Help and Support

The biggest issue using an iphone is that all media files need to be sent through itunes, however this is simple enough to do.

Firstly download your videos onto your computer, then open Itunes (if you don’t have it already then it can be downloaded easily for free).

Click “File” and “add file to library”, then find your videos to add.

Next click the movies simple, shown below.

In the Movies section click “Home Videos”

This is where your videos will appear in Itunes. Now simple add your iphone and drag the videos onto it as shown bellow.

Now the videos will appear in your iphones Movies App

Android devices are much simpler to use. Using the download link on your mobile or tablet will automatically download your videos to your phones downloads folder, however the videos will automatically appear in your default video player app, usually “Google Videos”, “Videos” or “Media player”.

Alternatively you can download the videos onto your computer and transfer them onto your smart phone or tablet. Do do this all you need to do is attach your device to your computer using a Micro Usb cable (the same one smartphones and tablets use to charge) and then simple: (right click and “copy”) the files from your computer and then: (right click and “paste”)  them into the videos folder on your phone.

Simple click the download links supplied and choose where to download them. If no choise is given then they will most likely be in your computers downloads folder.

Once you’ve downloaded them, simple double click on the files to play, the file format is a universal standard and should play on any media player software.